We at Mulholland pride ourselves on our commitment to produce the highest quality products using only the finest leathers, fabrics, and other materials. All of our products are fully guaranteed against defects in materials and workmanship.
Mulholland products are made with the highest standards and rigorous quality assurance in mind; however, our products are not indestructible. Therefore, our guarantee does not cover any product damage that may result from normal wear and tear, airline mishandling, or misuse or abuse of the product. Products that are sold as Seconds are not covered by the Mulholland guarantee.
If you have any questions about our guarantee, please call our Customer Service Department at (510) 280-5485.
Mulholland is happy to provide repair service for our merchandise; however, repairs are handled on a case-by-case basis and are subject to approval. There is a minimum $25 handling charge for any repair except those due to a manufacturing defect.
Please note our repair facility does not perform cleaning, polishing, re-dyeing, or any other cosmetic services. See Care section below for basic maintenance tips.
If you have a product in need of repair, first contact our Customer Service Department via email at CS@MulhollandSF.com or phone at (510) 280-5485 and request a return authorization (RA) number. You will need to provide the following information:
- Name and shipping/billing address
- Telephone number
- Email Address
- Type of product
- Description of the problem
When shipping your repair to us, please use a traceable method such as UPS or FedEx and insure the item for its full retail value, as Mulholland cannot be held responsible for any damage caused during shipment. Customers are responsible for costs to ship repairs to Mulholland. Please include your RA number in the attention line of your shipping label and ship the package to:
Attn: RA #XXXXX
1710 4th Street
Berkeley, CA 94710
Your RA number is valid for 30 days. Please obtain a new RA number from customer service if you are delayed in sending your repair. Packages without an RA number visible may be refused or delayed – please label clearly.
When repairs are physically received, they are processed within one or day business days and will be then be received into our inventory system. Typically, we do not contact customers when repairs are received – please check with your carrier to confirm receipt. Repairs covered by our guarantee are completely at no charge and shipped promptly. For repairs not covered by our guarantee, customer service will contact you with an estimate before any work is performed.
We work to make sure all warranty and approved repair work is done as quickly as is feasible and the average repair time is four to six weeks for most items and eight to ten weeks for wheeled pieces. Our small workshop team that performs repairs is tasked primarily with new production and may be delayed by seasonal demands and availability of parts.
Our leathers, fabrics, and hardware can handle daily use and look great for years to come with minimal care.
Leather: Applying leather conditioner a few times a year will keep our Latigo and Lariat leathers from drying out. Use a soft, clean cloth and apply liberally. We recommend against any using harsh chemical treatments or cleaners.
Special note for Lariat: Lariat’s napped texture will burnish smooth over time – usually in a year to eighteen months. We recommend not using any conditioner during this time as it will darken the leather prematurely. A suede brush or fine grit sandpaper will raise the nap and help remove any dirt.
Endurance: A damp cloth or sponge will help clean our Endurance fabric. We recommend against using any vinyl protectant.
Waxed Canvas: A damp cloth or sponge will help clean our waxed canvas. Variation in color results from wax moving around the fabric. A hair dryer or some time in warm sun will help to even the look of our waxed canvas, but we recommend letting a natural patina develop. Our waxed canvas will not need to be reproofed.
Linings: Our nylon taffeta and fabric linings can be cleaned with mild soap and water. Allow lining to dry before use or storage.