What is Mulholland's guarantee?
We at Mulholland Brothers pride ourselves on our commitment to produce the highest quality products using only the finest leathers, fabrics, and other materials. All of our products are fully guaranteed against defects in materials and workmanship.

Mulholland Brothers products are made with the highest standards and rigorous quality assurance in mind; however, our products are not indestructible. Therefore, our guarantee does not cover any product damage that may result from normal wear and tear, airline mishandling, or misuse or abuse of the product. Products that are sold as Seconds are not covered by the Mulholland guarantee.

If you have any questions about our guarantee, please call our Customer Service Department at (877) 685-4655.

What is Mulholland's repair policy?
Mulholland Brothers is happy to provide repair service for our merchandise; however, repairs are handled on a case-by-case basis and are subject to approval. There is a minimum $25 handling charge for any repair except those due to a manufacturing defect.

If you have a product in need of repair, first call our Customer Service Department at (877) 685-4655 and request a return authorization (RA) number. You will need to provide the following information:

Name and shipping/billing address
Telephone number
Type of product
Description of the problem

When shipping your repair to us, please use a traceable method such as UPS, FedEx or DHL and insure the item for its full retail value, as Mulholland Brothers cannot be held responsible for any damage caused during shipment. Please include your RA number in the attention line of your shipping label and ship the package to:

Mulholland Brothers Repairs
Attn: RA #XXXXX
190 Napoleon Street
San Francisco, CA 94124

What is Mulholland's return policy?
We will happily refund or exchange any new and unused merchandise purchased directly from Mulholland Brothers of San Francisco within 30 days of invoice date. Item(s) must be returned in original packaging. Please call Mulholland Brothers customer service department at (877) 685-4655 to obtain a return authorization number. For items being sent to our Returns department, please be sure to ship your item by insured, traceable methods offered by UPS or Fed EX. Once an RA# is obtained, please be sure the RA# is noted on the outside of the package, in the attention line of the shipping label. Please ship returns to:

Mulholland Brothers Returns
Attn: RA# XXXXX
190 Napoleon Street
San Francisco, CA 94124

Please note: Price adjustments on previous purchases are not permitted. Mulholland Brothers reserves the right to modify its exchange and return policy.